QUESTIONS & ANSWERS
ABOUT HAIR
Check out the most frequently asked questions by our customers. Still have questions? Contact our customer support.
Where do Delightful's hair extensions come from?
We have chosen to sell Indian hair because it is very similar to European hair. Indian women are known for having fine and strong hair, which is why Indian remy hair is excellent for making hair extensions. The supply of hair from India is large as it is common for Indians to sell or donate their hair.
What is the difference between Double Drawn and Single Drawn hair?
Hair that is not Double Drawn is called Single Drawn. Single Drawn hair is cut at the root and, like your own hair, is thicker at the top and thinner towards the ends. Double Drawn hair is trimmed at both the root and the ends, which means that almost all strands are the same length. All our hair extensions are available as Single Drawn, and selected Tape Extensions and Keratin Extensions are also available as Double Drawn.
Which method is right for me?
We have a detailed guide on each method that you can find here:GUIDE - HAIR EXTENSIONS.
Which Color Should I Choose?
The colors on the website may look different on different screens (e.g. mobile and computer). There iscolor samplesto borrow at home so that you can compare with your own hair. When you send it back to us, we will waive all fees and the home loan will then be free of charge.
SpringCustomer servicewill be happy to help you find the right color. Take a photo in a light where you think the color matches reality and email it to us and we will help you. Our email address issupport@delightfulhair.com.
How many packs do I need?
We have printed how many packages are needed of each product on each product page. If you have very short hair or want very thick hair, choose the higher number.
Which length should I choose?
Which length suits you is completely a matter of taste, but keep in mind that the longer the hair, the thinner each strand becomes. If you are wondering how long the different lengths are, we havean example if you click here.
How do I put in/take out the hair?
We have made a guide for just this which you can find here:ATTACHMENT & REMOVAL.
HAIR CARE
Check out the most frequently asked questions by our customers. Still have questions? Contact our customer support.
How do I take care of my hair extensions in the best way?
Hair extensions require more careful care than your regular hair. For your real hair, the body produces keratin, which is a substance that strengthens your hair and gives the hair the moisture it needs. Hair extensions do not get keratin naturally and therefore this needs to be added to make the hair shiny and not dry and tangled. Use moisturizing products and do a hair mask at regular intervals. Under the tabCAREyou can read more about how to best care for your hair extensions.
What can I wash my hair with?
Use shampoo without alcohol and perfume. Moisturizing products help the hair to retain its moisture and shine. Feel free to use our own hair care products that you findhere.
Can I style my hair?
Because our hair extensions are real hair, it is okay to gently curl or straighten the hair to a maximum of 180 degrees. It is important that you always use heat protection and keep the tongs away from the attachments because there is a risk that they will melt otherwise.
Can I dye or bleach my hair?
We do not recommend dyeing or bleaching your hair when it is already dyed. Normally it is possible to dye it again, but the results may vary. Dyeing your hair extensions is at your own risk and in the event of a complaint about dyed hair, there is therefore no compensation.
DELIVERY, RETURNS AND PAYMENT
Check out the most frequently asked questions by our customers. Still have questions? Contact our customer support.
How long is the delivery time?
Orders placed on weekdays before 4:00 PM are shipped the same day. Often the package arrives the next day, but the postal delivery time is 1-2 days. The package is delivered either to your mailbox or to a representative. We do not send confirmation that the package has been sent or a tracking number. If you want to be able to track your package, download the Postnord app and it will appear automatically.
Can I cancel my order?
Contact usbefore 3:00 PM on the day you ordered or as soon as possible if the order is placed during the weekend (no later than the following Monday before 3:00 PM), otherwise we will have time to send the package. Send us an email and we will do our best to cancel your order. We will send you a confirmation via email that your order has been removed. We will also cancel the payment in Klarna, but it may take a few banking days before Klarna updates this.
Unfortunately, we are unable to change an order, so if you have ordered incorrectly, we can delete your order and you will be given the opportunity to place a new one.
I haven't received any notification/sms to collect my package?
Usually the package is delivered to your mailbox, but if it is too large, it can be left with a representative. If you download the Postnord app, the package will automatically arrive there and you can see where the package can be picked up. If you still want the tracking number, you can email us and we will help you with it.
Can you change my address later?
If you send us an email, we can try to change the address. If Klarna approves it, you will receive an email from us that it has been changed, otherwise we will cancel the order. You can always enter different invoice and delivery addresses at checkout.
How do I return, exchange or complain about a product?
Here you will find information aboutRETURN AND EXCHANGE RIGHTS. If you want to complain about the product, you can find information about it here:COMPLIANCE.
How long does it take before I get my money back after a return?
If you use our enclosed return label, your return will be fast. We will process your return the same day we receive it, which is usually 3 days after it has been sent. We will refund you via Klarna, which usually takes 1-3 banking days after we have notified them of the return.
I have lost my invoice, what do I do?
You will receive your invoice to the email address you provided, but you can always see your invoices on Klarna's website and in their app. All invoices are handled by Klarna, so please contact their customer service if you have any questions:
Customer service:https://www.klarna.com/se/kundservice/
Log in:https://my.klarna.com/se/sv/login
Phone: 08-120 120 10