General terms and conditions – Delightful AB (Delightful Hair)

These general terms and conditions apply to all purchases made by you as a consumer via our online storewww.delightfulhair.eu. By completing an order, you agree to the terms below.

Orders from persons under the age of 18 require parental approval and are handled according to applicable rules for cash purchases.

1. Prices & Product Information

✔ All prices are in euros (EUR) including applicable VAT VAT.
✔ We reserve the right to final sales, price adjustments due to currency changes or supplier prices, as well as any printing and image errors.
✔ If an error in price or product information is discovered when ordering, we will contact you before the order is processed.

All content on the website belongs to Delightful AB or our licensors and is protected by intellectual property law. Images, trademarks and texts may not be used without written permission.

2. Payment options

QLIRO
✔ Invoice – pay within 14 days
✔ Partial payment – ​​choose the arrangement in the Qliro app
✔ Card payment – ​​with VISA or Mastercard
✔ Direct payment - via bank account, Mobile BankID, Swish, Apple Pay and Trustly

PAYPAL
✔ Pay securely with PayPal balance, debit card or credit card
✔ More information is available atwww.paypal.com

3. Delivery & Shipping

✔ Orders placed on weekdays before 4:00 PM are shipped the same day.
✔ Normal delivery time with PostNord is 1–2 working days.
✔ Unclaimed packages are charged 25 € for return shipping and handling.

Deliveries marked as delivered

If the shipping company (e.g. PostNord or UPS) marks a package as delivered, the delivery is considered completed and the risk passes to you as the customer.

✔ If you have not received your package despite the delivery status, you must contact us within 24 hours so that we can initiate an investigation with the carrier.
✔ We are not responsible for lost packages that have been confirmed delivered to the correct address, if there is no documentation of mishandling.

4. Right of Withdrawal & Returns

✔ You have a 14-day right of withdrawal according to the Distance Contracts Act.
✔ The product may be opened, but the seal (the band around the hair) must be unbroken for hygienic reasons.
✔ When returning, we send a QR code (cost 5.99 €, deducted when refunding).
✔ When returning, the value of the product and any standard shipping will be refunded. If you have chosen a more expensive shipping option, only the corresponding amount for standard shipping (5.99 €) will be refunded. The additional cost of the more expensive shipping is not refunded.
✔ Refunds are made to the same payment method as when purchasing.
✔ We do not offer exchanges - when exchanging, you place a new order and return the original item as above.

✔ If you keep a free gift but return other items, the full value of the gift and shipping will be charged.

5. Satisfaction customer guarantee – 30 days

We want you to feel completely satisfied with your purchase. That's why we offer a 30-day customer satisfaction guarantee from the date of purchase.

✔ If you are not satisfied with the product within 30 days, you can return it and receive a new replacement product.
✔ The product must be returned in its entirety, even if used.
✔ The guarantee applies once per order and means a new item - not a refund.

Exceptions:
✔ If the tape does not adhere properly, it is usually due to residue on the scalp or insufficient pressure when inserting. This is not covered by the customer satisfaction guarantee.
✔ In the event of a tape problem, we will first send out new tape free of charge.

Always contact us before returning.

6. Warranty & Complaints

We offer a 30-day warranty from the date of purchase to ensure product quality.

Warranty breakdown
✔ Day 1–9: Delivery and insertion
✔ Day 10–23: Detection of any manufacturing defects
✔ Day 24–30: Time frame for returning the product if necessary

30 Day Refund

According to the Consumer Purchase Act, you have the right to complain for up to 3 years. After 30 days, it is you as the customer who must show that the defect existed from the beginning.

✔ Hair extensions are consumables – defects should be discovered within 14 days of insertion
✔ After 30 days, technical analysis is required for approval
✔ Damage caused by bleaching, coloring, heat tools or improper care is not covered

7. Hair Durability & Care

✔ Standardhair holdsup to6 months with proper care
✔ Premium hair can lastup to2 years and requires less maintenance

8. Free gifts with purchase

✔ Gifts given free of charge during campaigns cannot be exchanged, claimed or covered by warranty
✔ When returning other goods but keeping the gift, the full value of the gift and shipping will be deducted from the refund

9. Delays & Force Majeure

We are not responsible for delays caused by factors beyond our control, e.g.
✔ Carrier problem
✔ Technical errors or payment disruptions
✔ Natural disasters or other unforeseen events

In the event of a delay, we will inform you as soon as possible.

10. Changes to the terms

✔ We reserve the right to change these terms and conditions without prior notice
✔ Changes are published in the online store and apply from the next purchase or visit

11. Personal Data & GDPR

✔Delightful Hairhandles personal data in accordance with GDPR
✔ The data is only used to handle your order and any mailing (after consent)
✔ You can request to have your information changed or deleted at any time

12. Contact & Dispute Resolution

If you have questions or are dissatisfied with a product - contact us first!
support@delightfulhair.com

Disputes handled by:
General Complaints Board (ARN)
Box 174, 101 23 Stockholm
www.arn.se

Or via:
EU Dispute Resolution Platform (ODR)
ec.europa.eu/odr